top of page


  • 1 h
  • 25 New Zealand dollars
  • Eruera Street

Cancellation Policy

Terms and Conditions: 1. Booking and Deposit: a. To secure a consultation or therapy session, a non-refundable deposit is required at the time of booking. b. The deposit amount will be communicated during the booking process and may vary depending on the service chosen. c. The booking will only be confirmed once the deposit has been received. 2. Cancellation Policy: a. Clients may cancel their booking up to 48 hours before the scheduled appointment without incurring additional charges. b. If a cancellation occurs within 48 hours of the scheduled appointment, the non-refundable deposit will be forfeited. c. In the event of a no-show or failure to cancel the appointment, the full consultation or therapy fee will be charged. 3. Rescheduling: a. Clients may request to reschedule their appointment once, subject to availability, without forfeiting the deposit. b. Any subsequent rescheduling requests will be considered as cancellations, and the deposit will be non-refundable. 4. Payment: a. The remaining balance for the consultation or therapy session is due on the day of the appointment. b. Payment can be made in cash, via credit/debit card, or any other payment method agreed upon in advance. 5. Scope of Services: a. Our holistic healing modalities, nutrition, rakau rongoa, aromatherapy, sound, and energy therapy services are intended to support overall well-being and should not be considered as medical treatments or a replacement for professional medical advice. b. We reserve the right to refuse or discontinue services if we believe the client's health condition requires medical attention or is outside the scope of our expertise. 6. Confidentiality: a. All client information and personal details shared during consultations or therapy sessions will be kept strictly confidential, following applicable privacy laws and regulations. 7. Minors: a. Clients under the age of 18 must have parental or guardian consent to avail our services. 8. Changes to Services: a. We reserve the right to modify or discontinue any aspect of our services, including availability, without prior notice. 9. Disclaimer of Liability: a. While we strive to provide safe and effective therapies, we shall not be held liable for any direct or indirect damages arising from the use of our services or website. 10. Governing Law: a. These terms and conditions are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the courts in New Zealand.

Contact Details

  • 1070 Eruera Street, Rotorua 3010, New Zealand

bottom of page